Support Policy Page

Support Policy

Thank you for choosing Handelo Online Store ("the Website," "we," "our," or "us"). This Support Policy outlines the level of assistance and support you can expect when using our website and services.

1. Types of Support

a. Customer Service: Our customer service team is available to assist you with general inquiries, order status, and product information. You can reach out to us through our designated contact channels, including email and phone.

b. Technical Support: We provide technical support related to the functioning of our website and services. If you encounter any technical issues or errors, please let us know, and we will strive to resolve them promptly.

2. Availability of Support

Our support team is available during regular business hours, [insert hours and time zone], on business days [insert days of the week]. Responses to inquiries may take up to [insert estimated response time] but are usually provided within a shorter period.

3. Support Channels

You can reach our support team through the following channels:

• Email: support@handelo.io
• Phone: (305) 501-4778.

4. Scope of Support

Our support team is here to assist you with:

• Navigating our website and using its features.
• Addressing issues related to placing orders and processing payments.
• Providing information about our products and services.

5. Support Exclusions

Please note that our support services do not cover:

• Troubleshooting issues with third-party websites or services linked on our website.
• Assistance with non-website-related technical issues on your device or network.
• In-depth customization or modifications beyond the features and functionalities of our standard offerings.

6. Timely Responses

We strive to respond to all support inquiries within our estimated response time. However, during peak periods or unforeseen circumstances, response times may vary. Rest assured that we will prioritize urgent matters to ensure timely resolutions.

7. Support for Order Issues

If you encounter any issues related to orders, delivery, or product quality, our customer service team will assist you in resolving the matter promptly and to your satisfaction.

8. Continuous Improvement

We value your feedback, and we are committed to continuously improving our services. Your suggestions and comments help us enhance our website and support experience.

9. Disclaimer

While we make every effort to provide accurate information and support, the website and its services are provided "as is," without warranties of any kind, including the availability of uninterrupted or error-free access to our website or support services.

10. Contact Information

If you have any questions or need support, please contact us at [insert support email] or call us at [insert support phone number].

Last updated: 07/29/2023