Return Policy Page

Return Policy

Thank you for shopping at Handelo Online Store ("the Website"). We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free return process. Please read this Return Policy carefully to understand our guidelines for returns and exchanges.

1. Eligibility for Returns

a. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

b. Some products, such as intimate or sanitary goods, perishable items, and personalized items, may not be eligible for returns. Please check the product description for specific return eligibility.

2. Timeframe for Returns

a. You must initiate a return request within [insert number] days of receiving the product.

b. Once we receive your return request, we will provide instructions on how to proceed with the return.

3. Return Process

a. To initiate a return, please contact our customer service team through one of the designated channels (email or phone) and provide the following details:

• Order number
• Reason for return
• Item(s) to be returned

b. Our customer service team will review your request and provide you with return instructions.

c. Please securely package the item(s) to be returned and include a copy of the original invoice or packing slip.

d. Ship the item(s) back to the address provided by our customer service team.

4. Refunds and Exchanges

a. Once we receive and inspect the returned item(s), we will notify you of the status of your return.

b. If your return is approved, we will process the refund using the original payment method. Please allow [insert estimated time] for the refund to be reflected in your account.

c. If you are eligible for an exchange, we will ship the replacement item(s) to you as soon as possible.

5. Return Shipping Costs

a. Unless the return is due to an error on our part (e.g., incorrect or defective item), you will be responsible for the return shipping costs.

b. Shipping costs for the original order are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately, and we will arrange for a replacement or refund.

7. Contact Information

If you have any questions or need assistance with a return, please contact us at [insert customer service email] or call us at [insert customer service phone number].

8. Changes to the Return Policy

We reserve the right to modify this Return Policy at any time. Any updates will be effective immediately upon posting on the Website.

Last updated: 07/29/2023